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For your convenience, we offer online bill payment via our secure payment system. Please enter your name and patient account number below to get started. If you have any questions about your bill, please contact us at
(800) 527-2524.

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What is Direct Access?

In New York State, you can be evaluated and treated by a licensed physical therapist without a referral/prescription from your physician. This is referred to as Direct Access.


What are the benefits of choosing Direct Access?

There are several benefits for a patient that chooses the Direct Access route to rehabilitation:

  • You will receive immediate care for your orthopedic injury or ailment.
  • Fewer appointments on your personal schedule.
  • Fewer physican and specialist visits will reduce your out-of-pocket expenses.
  • If a physician consult or diagnostic testing is required, your physical therapist can facilitate that for you.


Will my treatment be covered by my insurance under Direct Access?

  • Our Insurance Specialists will verify your coverage to determine your Direct Access benefits and contact you prior to your first scheduled appointment to review your options.

Possible Options:

  • If your insurance plan pays for services under Direct Access, you will not need to get a referral/prescription from your doctor.
  • If your insurance plan does not pay for services under Direct Access you have two choices:

1.  The physical therapist will share their evaluation findings with your physician to obtain a referral/prescription for you. If you do not have a physician, they will facilitate a consultation with an expert for your condition.

2.  You can also choose to pay out-of-pocket if you prefer not to see a physician. 


Frequently Asked Questions

Can I see any physical therapist I want?

As a Direct Access patient, you will be evaluated by a licensed Physical Therapist who has practiced on a full-time basis in the United States for 3 years or more.


Is there a limit to how many times I can be seen?

You can be treated by a licensed Physical Therapist without a referral/prescription for 10 visits OR 30 days, whichever comes first.


Who can I reach out to if I have more questions about becoming a patient without a referral/prescription?

Just click on the locations link below and find a location that is most convenient for you. Call the location and a Patient Service Coordinator will be able to answer any questions you may have about the process. If you prefer e-mail, you can send your questions to our Direct Access Team at the e-mail address listed below.



To schedule an appointment: call the location most convenient for you or email us at








Read more about our other service areas:
Physical therapy
Workplace injury management

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